Returns policy
Made-to-order items
Because every Ewuraba bag is made specifically for you after your order, we are unable to accept returns or exchanges for change of mind.
Faulty or damaged items
If your bag arrives damaged or with a manufacturing defect, please contact us within 7 days of receipt with photos. We will resolve the issue with a repair, replacement, or refund.
How to contact us
To report an issue, please email us or message us via WhatsApp with your order number and a description of the problem. We will respond within 2 working days.
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